RCRC Roundtable 2016

Session: Welcome from Our Host 

Barbara Belk, Ph.D, Director of KPNW Learning & Organizational Effectiveness

barbaraBarbara Belk serves as Regional Director for Learning and Organizational Development for KPNW and is on faculty for Kaiser Permanente’s national Advanced Improvement Institute. Additional roles at Kaiser Permanente include Principle Consultant, Health Plan Program Office of the CFO and Chief of Intensive Outpatient Mental Health Services in the Northern California service area.  As well, Barbara worked for 8 years as a consultant providing organizational effectiveness and development consulting, corporate strategic planning, executive partnering facilitation, and executive coaching across many industries.

Dr. Belk is a licensed Clinical Psychologist and has a Bachelor’s in Education.  She holds certificates as a Human Capital Strategist, advanced OD Certificate (Columbia University), is a certified Baldridge examiner, and a Change Leadership (AIM) instructor. She won multiple awards as a Partnering Facilitator for the state of California and has delivered multiple speaking engagements throughout her career on a variety of topics.
Session: Fish Bowl – “Relational Coordination at Kaiser Permanente – What We Have Learned and Where We Are Going”

Return to Roundtable page

Session: Shift and Share – Day 1

Michael Curry, Biostatistician, United Network for Organ Sharing

picMichael Curry is a biostatistician at the United Network for Organ Sharing. His current research focus is in understanding the relationships between transplant teams to help drive utilization of organs. Furthermore, he supports analytical efforts of subject matter experts in pancreas transplantation and improving outcome performance reviews of transplant centers.  He has been previously been involved with neuroscience research investigating the effects of synthetic cannabinoids on neurodevelopment and in obesity epidemiology research. He graduated Northwestern University with a masters in Biostatistics and Epidemiology and from Radford University with a masters in Experimental Psychology with a focus on neuroscience and research methodology.

Daniel Massie, PhD Candidate, BI Norwegian Business School

After leaving the Nodaniel-massie-1rwegian army at the rank of sergeant, Daniel completed a bachelor’s degree within development studies. During which he got involved in educational policy and advocacy. He managed the student bodies on the local, national and European level, finally attempting to recreate a global student organization, before pursuing a double master’s degree within management science. Thereafter, working as a process and strategy consultant within the fields of banking, development, renewable energy and education. Currently, Daniel is a PhD-candidate at BI within the field of Strategic management, focusing on improved cross sectional collaboration for enhanced performance.


Ed Mills, Director of Learning & Development, American Dental Partners

Ed is the Ed MillsDirector of Learning & Development at American Dental Partners, one of the largest dental practice management companies in the US.  Ed is currently leading an initiative to evolve the service culture and drive team performance through a development program called the American Dental Partners Service Academy.  This is a program for high potential Service Leaders from both the clinical and operational sides of our practices.  In the Service Academy, participants learn about Relational Coordination, the benefits of it, and how it can be measured for purposes of feedback and improvement.  Service Academy participants also become aware of and develop emotional and social intelligence competencies in areas such as emotional self-awareness, conflict management, influencing and empathy.

Ed has been in the Learning & Development field for over 20 years and has also worked for Fidelity Investments and JP Morgan Chase and First Data Investor Services.  Ed has an MBA from Boston University and a BA from Connecticut College.

Return to Roundtable page

Session: Welcoming Activities

kate willisKate Willis is a senior organizational effectiveness consultant at Kaiser Permanente. Kate has worked as an internal consultant since 1996, including at Nike for 15 years in various operational capacities. Prior to 1996, Kate practiced corporate and commercial real estate law in Atlanta and Chicago. She has a JD from Northwestern University school of Law, Chicago, Illinois, and BA from Smith College. She is certified in a wide range of best practices, including change management, project management, scenario planning, and team performance management, and is an active member of the Association of Change Management Professionals (ACMP) thought leadership team. Since 2006, Kate is been actively involved in system reform initiatives, including in business, education and economic development. Kate lives in Portland, Oregon.

Return to Roundtable page

Session: “Relational Coordination at Kaiser Permanente – What We Have Learned and Where We Are Going”

head-shot-2Maureen Fox, Improvement Advisor and Leadership and Process Improvement Staff Development Trainer, Kaiser Permanente

Maureen Fox, or Moe as she is widely known, was born at Hayward Kaiser in Hayward, California, raised as a Kaiser patient, and was recruited from Nursing school directly into the Emergency room of the same hospital at which she was born. Moe is a graduate from Ohlone College, Linfield School of Nursing, a certified Improvement Advisor through Kaiser’s Institute for Healthcare and Quality Improvement, and a Leadership and Process Improvement staff development trainer. As an Improvement Advisor, Moe is focused on supporting, coaching and mentoring front line and patient facing teams in engagement and improving the work they do. As a trainer, Moe translates her passion for quality care delivery and team engagement into tangible tools and formulas for front line leaders. Currently, Moe is transitioning from her work as an Improvement Advisor back to hands-on patient care in the Urgent Care. Moe is a wife of 24 years, mother of 3 boys and a dog. She has too many hobbies and pastimes to mention, but is known for breaking into spontaneous song and dance.

Trevor Franklin, West Service Area Senior Administrator, Kaiser Permanente Northwest

trevorTrevor Franklin has over 18 years of experience in health care, specializing in integrated models of primary care as a consultant and as an operations lead in Ontario, British Columbia and Oregon. Trevor currently serves as the West Service Area Senior Administrator for Kaiser Permanente Northwest supporting five primary care medical offices. He is also the Kaiser Permanente Northwest Primary Care Health Plan Lead for Patient Centered Medical Home re-accreditation activities and Health Plan Lead for culture and service strategic planning. He is a systems thinker who helps teams significantly improve and sustain quality and service performance. Trevor is a trusted partner that focuses teams on working well together to create better places place to get care and a better places to work. Trevor is a recognized innovator who is passionate about teamness. Trevor holds a Master of Health Science from the University of Toronto and a Master of Business Administration from Willamette University. Outside of work, Trevor and his wife Rachel enjoy camping and gardening with Andrew, 8 and Marian, 6. Trevor also coaches and plays soccer.


Kathyrn Glassberg, General Internal Medicine Physician, Kaiser Permanente

Kathryn Gkathryn-glassberglassberg, M.D. is a general internal medicine physician who has been practicing at Kaiser Permanente for nearly 7 years, after completing both medical school and residency at Oregon Health and Sciences University. Initially planning on a career in basic science research, she ultimately chose a path in primary care medicine, in part because of the disconnect between the scientific innovations already achieved and the ability to effectively deliver these innovations to patients. She is currently the lead physician at the Gateway medical office in northeast Portland; prior to this she served as the KP site director for the OHSU internal medicine residency and the assistant chief for the department of internal medicine. She aspires to empower every team member every day to work towards improvement in health care delivery and to foster a culture of lifelong learning. Kathryn and her husband Josh enjoy spending their free time hiking, cooking, and skiing with their daughter Lucy, 12, and son Cole, 7.


Mandi Marchek, Administrator, Kaiser Permanente Northwest

mandi Mandi Marchek has worked for Kaiser Permanente for almost 20 years with 16 years as a leader in Lab & Imaging, Specialty Care, and the last 9 years in Primary Care. Mandi is currently the administrator of Kaiser Permanente’s largest Primary Care Medical office in the Northwest which has over 200 employees and serves more than 80,000 patients. She has a led a number of strategic initiatives in both Primary Care and Specialty Care and has been recognized for successfully engaging front line teams in a variety of improvement initiatives that have elevated performance in her areas of responsibility. Mandi is passionate about fostering a culture that is patient centered by creating a supportive and collaborative environment for the healthcare teams to perform at their best. While not at work, Mandi enjoys spending time with Traci her partner of 11 years and their two french bulldogs Jackson & Cooper.


Michelle Teeples, Department Administrator for Hospice/Palliative Care, Skilled Nursing and Home Health in South Portland and the Mid-Valley, Kaiser Permanente

Michelle Tmichelle-teepleseeples has worked for Kaiser Permanente for almost 5 years. She has served in leadership roles that span Primary Care, Urgent Care and most recently, Continuing Care. She is currently a Department Administrator for Hospice/Palliative Care, Skilled Nursing, and Home Health in South Portland and the Mid-Valley. Michelle is passionate about cultural transformation in the workplace. She recognizes the importance of understanding the front line work, building the relationships with her staff, and dedicating the time to removing the barriers that prevent her teams from having an ideal environment. Michelle holds a Bachelor’s of Science from Western Oregon. When She is not out in the field with her staff, she is spending time with her husband of 8 years, James and their kids Ruxin, 4 and Bodie, 19. Assessing culture and leading teams through the process of transforming their environment is her passion.

Return to Roundtable page

Session: Shift and Share – Day 2


Malcolm Eade, President and CEO, Salus Global

Malcolm haMalcolm-Eade-2016s spent more than twenty years dedicated to building high performance teams that have achieved superior results. His previous endeavors include a sixteen year career with Johnson & Johnson where his last role was Vice President and General Manager. He has also held senior executive positions with The Canadian Medical Association and Allergan Canada.

Education/Academic Credentials: Malcolm holds a Masters of Business Administration from the University of Toronto and a Bachelor of Arts in Economics and Computer Science from McMaster University.

Hobbies/Interests: Malcolm enjoys road cycling and has competed in the Ironman Triathlon and adventure races. He also likes cross country skiing and has a passion for food which he nurtures with his part time Chef training.

Ken Kaplan,  Senior Health Systems Advisor, PTSI Project, Sociotechnical Systems Research Center, MIT

Ken KaplSSRC_Kaplan_0an is a senior health systems advisor on the Post-Traumatic Stress Innovations (PTSI) project. His experience includes architectural design, teaching, writing, and research; therapeutic treatment of individuals and groups; social science research; and healthcare system design. He identifies and engages people and groups with similar goals, but different perspectives or approaches, and brings them together to work toward solutions. This experience includes co-leading the New Models for Health Initiative and collaborating with leaders and clinicians across a wide range of health care organizations. Ken also led studies sponsored by Defense Advanced Research Projects Agency (DARPA), including the Surgical Room of the Future Project and investigating technology transfer from DOD to civilian healthcare.

Kaplan is a member of the leadership board of the McGovern Institute for Brain Research and is on the advisory board of Feeding10Billion.com. He has served as a senior advisor to the Surgeon General of the U.S. Army at the Re-Engineering Lab and consulted for the U.S. Military Health System. He received his master’s in psychiatric social work from New York University and a master’s in architecture and in historic preservation from Columbia University. He has held professorships at the Graduate School of Architecture, Planning and Preservation at Columbia University, as well as the Graduate School of Design at Harvard University. His work has been featured in The New York Times, The Economist, Harvard Business Review, The Boston Globe, Healthcare Informatics, MIT Technology Review, Progressive Architecture, and Architectural Review.

Stephanie Smith, Researcher and Lecturer, Suffolk University

Stephanie Smith, Ph.D. is a researcher and lecturer at Suffolk University within the Institute for Public Service and the Department of Sociology. Her research focuses primarily on community and youth work, contested societies, juvenile justice and public health. She is particularly interested in assessing how relational structures can be best altered or restructured in order to scale up societal outcomes and interventions. She has researched cross-community relations among youth workers in highly segregated communities in Belfast, Northern Ireland; access to health facilities in impoverished communities; support systems for incarcerated young people; and evaluated several other interventions through applying social network analytic theories, techniques and measures. Stephanie holds a Ph.D. in Sociology from Queen’s University Belfast and can be contacted via email at: sssmith@suffolk.edu.

Return to Roundtable page

Session: Sharing RC Change Methods – Learning from the Field

Erin Abu-Rish Blakeney, Clinical Assistant Professor, Department of Biobehavioral Nursing and Health Systems
School of Nursing, University of Washington

Blakeney_ErinErin Abu-Rish Blakeney is a nurse with a background in community health, public/social policy and interprofessional education. She completed her PhD at the University of Washington (UW) School of Nursing with a concentration in social science statistics and has over 10 years of experience in interprofessional education research—with a particular focus on evaluation.  Starting in 2006, while working as a research scientist and master’s student at New York University, she helped integrate graduate nursing students into international service learning projects with dental students in Honduras and Nicaragua.  During her doctoral work at the UW (2009-2014), Erin worked as a graduate research assistant on interprofessional education grants with the UW Center for Health Sciences Interprofessional Education, Research and Practice (CHSIE).  In her role as a graduate research assistant, she was the lead author on a review paper on the state of IPE and developed a structured reporting tool for describing IPE interventions for replication that won the 2012 Baldwin Award (awarded for “research that adds significantly to the evidence base informing interprofessional care and education worldwide”) (Journal of Interprofessional Care, 2012) and was also invited to speak about IPE at the Institute of Medicine and an international conference plenary session (Collaborating Across Borders IV).  She also helped to establish UW Health Science Students IHI Open School Chapter.  Currently, Erin is on faculty at the UW School of Nursing and where she leads the evaluation teams on three interprofessional education and collaborative practice grants including a Macy Foundation faculty development grant and two federal HRSA-funded grants that focus on improving team function and patient outcomes among advanced heart failure patients at the University of Washington Medical Center and throughout the WWAMI (Washington, Wyoming, Alaska, Montana, Idaho) region.


Larke Johns, Managing Partner, Anders Risling AB

Lärke Johnlarkes, MPsy and Managing Partner at Anders Risling AB, has a considerable record of change facilitation and inclusive designs for complex systems. Lärke has served directly under the Swedish Government as Director of the Swedish Agency for Strategic HR Development and most recently as Head of the National Committee for Shore Line Protection and Management – the latter aiming to improve collaboration and co-creation amongst competing interests and a wide range of local, regional and national authorities. As an OD-consultant at Anders Risling AB, Lärke supports top management and their organizations in designing and implementing trust-based business strategies and collaborative systems by means of Relational Coordination.
Lärke has been on a number of juries for public sector innovation competitions. She is also the co-author of the book Välfärdsinnovation (Studentlitteratur 2015) which offers professionals in the welfare sector an introduction to innovation theory, tools and designs.

Return to Roundtable page

Session: Closing Reflections

Rahul Rastogi, Chief Operations Officer, Northwest Permanente (physician group for Kaiser Permanente)

rahul rastogiSince joining Kaiser Permanente in 2004 as an emergency room physician, Dr. Rastogi has held a number of important leadership roles, each progressing in scope, complexity and accountability. He has created innovative programs that are the first of their kind in the northwest region, including Primary Care at Home, and Mobile Health Partners (a partnership with Metro West Ambulance), which dramatically increase convenience for patients by providing primary care services in their homes.

Dr. Rastogi graduated from Northeastern Ohio University College of Medicine, and completed his residency in Emergency Medicine at William Beaumont Hospital. In addition to his medical training, Dr. Rastogi completed an advanced executive leadership program at Harvard University.

Return to Roundtable page