Dear all–

Just arrived in Palo Alto last night, to speak at the Stanford Compassion and Business Conference on Tuesday. I’ll describe how relationships of shared goals, shared knowledge and mutual respect foster attentiveness to the situation and to one another – contributing to outcomes of quality, efficiency and well-being – and how organizational structures can be designed to support the scalability, replicability and sustainability of these relationships and outcomes. Other presenters are academic colleagues from U Penn, Stanford, Michigan and beyond, as well as business leaders who are working to put these principles into practice. I’m particularly thrilled to be joined by fellow members of the Center for Positive Organizational Scholarship including Sally Maitliss, Adam Grant, Kim Cameron and Monica Worline. See here for more info – if you are nearby and want to attend, it may still be possible.

But first, we’ve got a planning brunch this morning in Palo Alto for the RCRC Fall Roundtable, to be hosted this year at Berkeley on October 17-18 and organized by a wonderful group including Ed Schein (MIT Sloan School emeritus and founding RCRC board member), Dominick Frosch (Gordon and Betty Moore Foundation, Palo Alto Medical Foundation Research Institute), Kathryn McDonald (Stanford Health Policy), Terry Hill (Hill Physicians Group), Thomas Huber (Quantros) and Steve Shortell (Berkeley). Our first two Roundtables were big hits, hosted by our partners at MIT and Dartmouth, so we have a high bar to strive for. This morning at brunch we will brainstorm themes and presenters – it should be fun. We will keep you posted as things evolve – in the meantime please save the dates!



We will hold our very first Spring Research Colloquium on May 29-30 at Brandeis, called “Advancing the Science of Measurement, Improvement and Evaluation – Innovations in Relational Coordination.” Co-hosted by MIT Sloan School of Management and Brandeis University, we have an exciting agenda and only a few spaces left, with early registration coming to a close this Tuesday. Our organizing committee includes Gareth Parry (IHI), Kathryn McDonald (Stanford Health Policy), Jen Perloff (Brandeis University) and John Carroll (MIT Sloan School, Sociotechnical Systems Research Center). I am gratified to see that our registrants include a handful of colleagues from other countries – Australia, Belgium, Canada, Denmark, Netherlands, Spain and the UK – with the rest coming from all across the USA.

At the Colloquium we will officially launch our new RCRC Academic Partner model, welcoming faculty and students to join the RCRC for $150/year for faculty and $75/year for students. In effect we are replacing the current model which has no cost for faculty and students, with a sustainable model that allows us to offer an enhanced set of partner benefits to our academic colleagues. These benefits include reduced rates on Research Colloquia and Roundtables and other events, as well as access to online resources that go live July 1 (Intervention Database, Tools for Change, Learning Center, Discussion Forum and more). Note that these enhanced benefits will also be available to our Organizational, Research Center, and Professional Partners, starting July 1. Academic Partners are also invited to participate in a quarterly Doctoral Student Workshop that we will host starting this summer to accelerate the learning.

This spring we launched the RCRC Research Advisory Committee. Led by Kathryn McDonald (Stanford Health Policy) and Gareth Parry (IHI), this committee includes John Carroll (MIT Sloan School, Sociotechnical Systems Research Center), Jen Perloff (Brandeis University), Karen Albertsen (Team Working Life), Richard Antonelli (Boston Children’s Hospital), Don Goldman (IHI), Luci Leykhum (UT San Antonio Health Science Center), and Ming Tai-Seale (Palo Alto Medical Foundation Research Institute). Their first step was to organize the Spring Research Colloquium to inform our methods for measurement, improvement and evaluation. They will develop our research agenda for the coming years, staffed by Anna Perlmutter (, so please be in touch if you have input to offer.

Our RCRC Training and Certification Committee was also launched this spring under the leadership of Margie Godfrey (Dartmouth Institute, Microsystems Academy) and Ken Milne (Salus Global Corporation), joined by Tony Suchman (McArdle Ramerman Center, University of Rochester School of Medicine) and Thomas Huber (Quantros). They will advise on the training to be offered by RCRC and its partners – including RC Workforce Training, and the RC Survey Intervention Training. But their very first step was to formalize the RC Certification Process – the path for becoming RC Certified or RC Master Certified. See here to learn more.

Last but not least, an update on Relational Coordination Analytics, Inc.! This RCRC spinoff is now officially incorporated with officers Stan Wallack (CEO), Saleema Moore (COO), Gene Beyt (CMIO), and Jody Hoffer Gittell (Chief Scientist – me). Our mission is to foster excellence and innovation in RC measurement, analytics, visualization, benchmarking and dash boarding. We will “go live” July 1 with a seamless working relationship with the RCRC (which I will continue to lead). We will work together to support our partners and clients as they strive for ever better outcomes with ever less waste, in a relationally coordinated way.

That’s all for now. Time to enjoy Sunday in sunny California. Wishing you a happy Spring – or happy Fall to our colleagues “down under” – and hoping to see you soon!