Thank you to all who attended!

Creating Change Through

Trust Based Relationships

Keynote Speakers

Dr. Michele Williams, University of Iowa

Dr. Ed Schein, MIT Sloan School of Management

Photos

Presentation Materials 

Booklet

Agenda & Speakers

Roundtable Host & Host Committee

We had a lovely time in Copenhagen at the RCRC Roundtable! Keynote speakers Michele Williams and Ed Schein took relational coordination theory into new terrain. Michele argued that trust and relational coordination are not static characteristics of individuals or collectives – rather they are ongoing processes of relationship building that are bound to hit bumps, and bound to require rebuilding and repair.

Ed described three levels of relationships – transactional, personal and intimate – and asked which level is appropriate for which kinds of work? I came away wondering how these levels interplay in a given situation. How do people build role relationships based on shared goals, shared knowledge and mutual respect – then personalize them as appropriate? How can our organizations, communities and nations support these high quality relationships through structures, norms and laws?

Along with inspiring keynotes, we had 40 stimulating and informative rapid fire presentations about building relational coordination in sectors such as construction, early child education, K-12 education, higher education, healthcare, elder care, and community-based care.

We did deep dives into “embedding RC in professional education” by redesigning undergraduate, management and medical school curricula – then “extending RC across organizational boundaries” by tightening global supply chains and coordinating complex systems of care.

I had the privilege to lead a fascinating discussion on “promising new directions in RC theory” – with new ideas about building RC over space and time, identifying emerging relational leaders, and creating change by enabling participants to see the whole. Tony Suchman then invited four inspiring leaders to reflect on how they are leading RC change and what they are learning through that process.

Interspersed with the formal dialogue were lots of personal connections and welcoming activities around the city – a canal boat trip, Tivoli Gardens, new Nordic cuisine, an Innovation House, a Practice House, and hearing firsthand from the Confederation of Danish Industries and the Council of Labor about one of the world’s oldest, most stable, and most productive national labor-management partnerships. The well-being that results from this partnership is apparent in the relative equality and economic security that Danish citizens enjoy.

Perhaps because we were in Scandinavia, participants more than usual treated RC as a multi stakeholder theory, recognizing that organizations have both internal and external stakeholders, and exploring the benefits and dilemmas of engaging patients, clients and citizens in relational coproduction.

A true highlight of the Roundtable was Mayor Pia Allerslev’s address to the RCRC community as we drank wine and ate Danish pancakes in Copenhagen’s historic City Hall. See here for the full text of her remarks.

Some early comments from our participants:

“Thank you so much for good and inspiring days together. I was amazed that it was in fact possible to keep the good and open-minded spirit from previous Roundtables in this setting far from the US. And I was impressed by all the Americans who took the trip all the way to Denmark.”

“Let me thank you for getting this wonderful community of dedicated people together. I enjoyed very much to be part of this experience. It spurred [my company’s] motivation to contribute to this community through RC Cafés, using RC Surveys, and at the next RCRC Roundtable.”

“Thank you very much for a great Roundtable 🙂 I’m very inspired from all the many fellows within the community.”

“As a newbie to RC and being a psychodynamic I took heart 😉 in both Professor Williams’ and Professor Schein’s talks about more focus on group dynamics and trust. Very excited about this.”

“That was really fun …and well-executed … and stimulating … For me it established a platform for new energy and thought!”
“It’s a rare experience to be at a conference where there is so little posturing… It’s been inspiring to see people being the change by acting consistent with what they are saying.”

“The energy here has been incredible, beyond what I’ve experienced at other conferences, and I go to many!”

-Jody

Photos

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Presentation Materials

Click below to download PowerPoints and handouts. We will add presentation materials as we receive them. All materials are property of their respective owners.

How a large healthcare organisation in Australia used relational coordination as an approach to improve relationships and outcomes in four multidisciplinary clinical teams

Presented by: Darren McLean, Gold Coast Health, Australia

The association between nurses’ coordination with physicians and clients’ ability to die at home 

Presented by: Takashi Naruse, University of Tokyo, Japan

Understanding the impact on personnel and the underlying mechanisms of relational coordination 

Presented by: Tony Suchman, Relationship Centered Healthcare, USA

Building a Billings Clinic learning health system informed by relational coordination 

Presented by: Curt Lindberg, Billings Clinic, USA

Relational Coordination and social capital at the workplace – How are the measures associated?

Presented by: Karen Albertson, Team Working Life, Denmark

Organizational change and quality improvement in urban child care centers – Pespectives from relational bureaucracy theory

Presented by: Anne Douglass, University of Massachusetts, Boston

Be aware – what seems easy, can be very challenging – An ongoing history about relational coordination as a tool to increase employment in a Danish municipality

Presented by: Soren Bjerregaard Kjaer and Eva Thoft, Team Working Life, Denmark

Using relational coordination as a framework and intervention to support collaborative policing and improve crime outcomes

Presented by: Lauren Hajjar, Brandeis University, USA

Towards relational coordination 2.0 – A case study from Danish municipalities 

Presented by: Carsten Hornstrup, Joint Action, Denmark

Patient centered care and relational co-production in the Netherlands

Presented by: Jane Murray Cramm, Erasmus University Rotterdam, Netherlands

Design thinking in the Boston Mayor’s Office of New Urban Mechanics

Presented by: Kimberly Lucas and Jaclyn Youngblood, Mayor’s Office of New Urban Mechanics, City of Boston, USA

Person-centered approach to health and social care integration – Building RC in the National Health Service

Presented by: Hans Hartung, NHS Ayrshire & Arran, Scotland

The people make the place – A multi-level study of the impact of relational coordination on proactive behaviors

Presented by: Patrick Flood, Dublin City University, Ireland

New work time legislation in Danish public schools calls for relational coordination

Presented by: Hans-Jorgen Limborg, Team Working Life, Denmark

Moving from person-centered to relationship-centered care in the community – Testing innovative interventions

Presented by: Hebatallah Naim Ali, Brandeis University, USA

The impact of relational coordination on project success – A case of construction projects at Institute of Management Sciences, Pakistan

Presented by: Muhammad Siddique and Zahoor Khan, Institute of Management Sciences, Pakistan

Embedding relational coordination into professional education

Presented by: Erik Vestergarard, Absalon University College, Denmark

Lessons learned in transferring the organizational model of change into practice – A teaching workshop

Presented by:  Ken Milne and Nancy Whitelaw, Salus Global, Canada

How and what to consider when setting up a new organization based on RC principles

Presented by: Claus Jebsen and Sverre Roose Mangrud, Center for Co-Creative Leadership, Norway

Leading a multi-stakeholder change process to expand health service capacity in Oslo hospital

Presented by: Jon Erik Borreson, Alaric AB, Norway

Booklet

Use the controls below the booklet to zoom in or view it in “full screen” mode.

Agenda & Speakers

Day 1 – Thursday October 19

8:00 am to 8:50 am

Check-In, Breakfast and Welcome from Host Committee

Carsten Hornstrup, Joint Action, Denmark

Ragnhild Kvalshaugen, BI Norwegian Business School, Norway

Anders Risling, Anders Risling, AB, Sweden

8:50 am to 9:00 am

Transition by Moderators

Jody Hoffer Gittell, RCRC, Brandeis University, USA

Inger-Marie Weigman, Team Working Life, Denmark

9:00 am to 10:00 am

Track 1. Building RC for Educational Improvement

Facilitator: Jeff Grim, University of Michigan, USA

Organizational change and quality improvement in urban child care centers – Perspectives from relational bureaucracy theory (Anne Douglass, University of Massachusetts, Boston)

Creating & Sustaining Culturally Responsive Classrooms: Exploring the Role of Relational Coordination in Connecticut Schools: A Mixed-Methods Study (Sana Shaikh, Brandeis University)

Policy and organizational influences on ability of a public elementary school to meet special needs of children of immigrants with low income (Cady Landa, Brandeis University)

New work time legislation in Danish public schools calls for relational coordination (Hans-Jørgen Limborg, Team Working Life)

Embedding relational coordination into professional education (Erik Vestergaard, University College Zealand)

Track 2. Building RC Into Community-Based Care

Facilitator: Jens Ravnholt, Region North Jutland, Denmark

Person-centred approach to health and social care integration – Building RC in the National Health Service (Hans Hartung, NHS Ayrshire & Arran, Scotland)

Moving from person-centered to relationship-centered care in the community – Testing innovative interventions (Hebatallah Naim Ali, Brandeis University, USA)

The association between nurses’ coordination with physicians and clients’ ability to die at home (Takashi Naruse, The University of Tokyo, Japan)

An investigation of relational coordination within interprofessional somatic rehabilitation teams and the patients’ perspectives on continuity in Western Norway – A cross sectional study (Merethe Hustoft and Eva Biringer, Centre for Habilitation and Rehabilitation/University of Bergen and Helse Fonna Local Health Authority, Norway)

Patient centered care and relational co-production in the Netherlands (Jane Murray Cramm, Erasmus University Rotterdam, Department of Health Policy & Management, Netherlands)

10:00 am to 10:20 am

Break with Refreshments

10:20 am to 11:20 am

Track 1. Building RC, Respect and Trust

Facilitator: Tahereh Barati, Vrije Universiteit Brussel & Taos Institute, Canada

Relational coordination and social capital at the workplace – How are the measures associated? (Karen Albertsen, Inger-Marie Wiegman & Hans Jørgen Limborg, Team Working Life, Denmark)

The people make the place – A multi-level study of the impact of relational coordination on proactive behaviors (Patrick Flood, Dublin City University, Ireland)

The Collaborative Intelligence Laboratory – How to build a bigger we (Anders Risling, Anders Risling AB, Sweden)

Track 2. Strengthening RC, Coproduction and Trust in Virtual Networks

Facilitator:  Ragnhild Kvaushagen, BI Norwegian Business School, Norway

Trust through diverse interaction for community based mental health services (Angela Aristidou, Warwick Business School, CASBS Institute, England)

Veterans’ patient engagement and user satisfaction through relational coproduction with providers through use of VA’s My HealthEVet patient portal (Lynn Garvin, BUSPH, USA)

Creating change through trust based virtual relationships to deliver high quality care and drive growth (Niña Ellison & Kathleen Dailey, MinuteClinic, USA)

Building and maintaining trust in a telemedicine network (Jannie Kristine Bang Christensen, Center of Organization, Management, and Administration, Aalborg University, Denmark)

An RC-view on the micro foundations of collaboration (Daniel Massie, BI Norwegian Business School, Norway)

11:20 am to 11:40 am 

Break

11:40 am to 12:30 pm 

Up, Down & Sideways Approaches to Building Trust and Dispelling Distrust

Keynote by Dr. Michele Williams, University of Iowa

Dr. Michele Williams, Professor, University of Iowa, will offer a keynote Thursday morning on the Roundtable theme of building relational coordination and trust across boundaries.  Dr. Williams is an expert on Trust and Relationships at Work – building, maintaining and repairing trust in team-based relationships and across demographic and organizational boundaries, and sustaining those relationships over time.

Dr. Williams earned her BA in Psychology at Johns Hopkins University, her MA in Education from Columbia University, and her PhD in Organizational Behavior from the Ross School of Business, University of Michigan.   She has taught negotiations to executives, start-ups, MBAs and undergraduates for over 10 years, while serving on the faculties of MIT Sloan School of Management and Cornell University.

12:30 pm to 1:30 pm

Lunch

1:30 pm to 6:00 pm

Welcoming Activities

Visit the Famous Tivoli Gardens (led by Tony Suchman of Relationship Centered Healthcare and Runa Thrap-Mayer of Institute for Co-Creating Leadership)

Visit the ‘Practice-House’ and Learn About RC Simulation Training (Thomas Harsløf of Metropolitan University College and Inger-Marie Weigman of Team Working Life)

Tour Copenhagen Harbor and Canals by Boat (led by Bo Vestergaard of Fair Process and Sverre Mangrud of the Institute for CoCreative Leadership)

Visit Copenhagen Meatpacking District and Copenhagen Municipality’s ‘Innovation-House’ – followed by ‘New Nordic Cuisine’ Seminar (led by Erik Vestergaard of Absalon University of Applied Sciences and Karoline Bottheim of Lanka Consulting )

Visit the Confederation of Danish Industry and the Central Organization representing workers in the industry sector (led by Eva Thoft of Team Working Life, and Bjorn Hansen of Deltager Denmark)

6:00 pm to 6:30 pm

Break

6:30 pm to 8:00 pm Reception at Copenhagen City Hall with wine and local beer.

Rådhuset 1599 København V

Welcome from the Pia Allerslev, Copenhagen Mayor for Children and Youth

 Toasts to Our Hosts and Sponsors (with wine, beer and traditional Danish pancakes)

Jody Hoffer Gittell, RCRC, Brandeis University

Virtual Keynote with Q&A by Dr. Ed Schein, MIT Sloan School

Dr. Ed Schein, Professor Emeritus from MIT Sloan School of Management, will join us virtually at the reception Thursday evening at Copenhagen City Hall for a second keynote, facilitated by his son Peter Schein.  Dr. Schein, a world renowned expert on organizational culture, will speak about relational coordination, relationships and the challenge of creating organizational change.

Day 2 – Friday October 20

8:00 am to 8:50 am

Check-In, Breakfast and Welcome from Host Committee

Soren Bjerregaard Kjaer, Team Working Life, Denmark

Claus Jebsen, Institute for Co-Creating Leadership, Norway

Ninna Meier, Aalborg University, Denmark

8:50 am to 9:00 am

Transition by Moderators

Jody Hoffer Gittell, RCRC, Brandeis University, USA

Inger-Marie Weigman, Team Working Life, Denmark

9:00 am to 10:00 am

Track 1.  Embedding RC into Professional Education

Constance Filling, Association of American Medical Colleges, USA

Lotte Kjærside, Metropol, Denmark

Erik Vestergaard, University College Sealand, Denmark

Facilitator: Lauren Hajjar, RCRC, USA

Jody Hoffer Gittell

Track 2.  Building Multi-Stakeholder Supply Chains & Partnerships

Iben Sandal Stjerne, Copenhagen Business School, Denmark

Erik Nicholson, United Farm Workers, USA

Lisbeth Larsen, CP Kelco, Denmark

 

 

 

 

FacilitatorDarin Rowell, BlueRock Consulting, USA and Nicaragua

10:00 am to 10:20 am

Break with Refreshments

10:20 am to 11:20 am

Track 1. Building RC for Healthy Communities

Facilitator:  Birgitte Torring, University College Northern Denmark

Be aware – what seems easy, can be very challenging – An ongoing history about relational coordination as a tool to increase employment in a Danish municipality (Søren Bjerregaard Kjaer & Eva Thoft, Team Working Life, Denmark)

Partnerships in employment (Cady Landa, Julie Christensen & Olivia Raynor, University of Massachusetts Boston, University of Iowa, University of California Los Angeles, USA)

Towards relational coordination 2.0 – A case study from Danish municipalities (Carsten Hornstrup, Joint Action, Denmark)

Track 2. Improving Healthcare Through RC Change Methods

Facilitator: Sarah Hean, Bournemouth University, Norway

How a large healthcare organisation in Australia used relational coordination as an approach to improve relationships and outcomes in four multidisciplinary clinical teams (Darren McLean, Gold Coast Health, Australia)

Leading a multi-stakeholder change process to expand health service capacity in Oslo hospital (Jon Erik Borreson, Alaric AB, Norway)

Supporting a “Fully Integrated Regionalized Microteam (FIRM)” model with relational coordination methods to optimize interdisciplinary team function on an inpatient medical service at a major US teaching hospital (Julius Jong Yang,Beth Israel Deaconess Medical Center, USA)

How and what to consider when setting up a new organization based on RC principles (Claus JebsenSverre Roos Mangrud,Center for Co-Creative Leadership, Health House, Norway)

11:20 am to 11:40 am

Break

11:40 am to 12:40 pm

Track 1.  Strengthening RC Across Organizations

Facilitator: Karoline Bottheim, Lanka Consulting, Sweden

Facilitating relational coordination between professionals working across three organizational silos with the same citizen – A tested structure and tools for managers, coordinators and project managers (Bo Vestergaard, Fair Process, Denmark)

Creating coherence – A multi-level theory of relational organizational change (Ninna Meier, Aalborg University, Denmark)

The impact of relational coordination on project success – A case of construction projects at Institute of Management Sciences, Pakistan (Muhammad Siddique, Zahoor Khan & Hamza Khwaja, Institute of Management Sciences, Peshawar, Pakistan)

Using relational coordination as a framework and intervention to support collaborative policing and improve crime outcomes (Lauren Hajjar, Brandeis University, USA)

Design thinking in the Boston Mayor’s Office of New Urban Mechanics (Kimberly Lucas and Jaclyn Youngblood, Mayor’s Office of New Urban Mechanics, City of Boston, USA)

Track 2.  Understanding RC Change and How to Sustain It

Facilitator: Micha Kaempfer, walkerproject, Switzerland

Understanding the impact on personnel and the underlying mechanisms of relational coordination (Tony Suchman, Relationship Centered Healthcare, USA)

Factors and processes underlying increases of relational coordination in task-coordinating groups (Jim Best, Saybrook University, USA)

Building a Billings Clinic learning health system informed by relational coordination (Curt Lindberg, Billings Clinic, USA)

Lessons learned in transferring the organizational model of change into practice – A teaching workshop (Ken Milne & Nancy Whitelaw,  Salus Global, Canada)

12:40 pm to 1:40 pm

Lunch

1:40 pm to 2:50 pm

Promising New Directions for Relational Coordination Theory

Scholar Panel:

Angela Aristidou, Warwick University, UK

Ninna Meier, Aalborg University, Denmark

Carsten Hornstrup, Joint Action, Denmark

Jim Best, Saybrook University, USA

Anne Douglass, University of Massachusetts Boston, USA

Facilitator: Jody Hoffer Gittell, Brandeis University, USA

Audience Buzz Groups & Sharing Back

2:50 pm to 3:10 pm

Break

3:10 pm to 4:30 pm

Leading Change Through Relational Coordination

Leader Panel:

Dale Collins Vidal, Alice Peck Day Memorial Hospital, USA

Kasia Vad, Municipality of Sorø/Sorø Kommune, Denmark

Hans Hartung, National Health Service, Scotland

Curt Lindberg, Billings Clinic, USA

Julius Yang, Beth Israel Deaconess Medical Center, USA

Facilitator: Tony Suchman, Relationship Centered Healthcare, USA

Audience Buzz Groups & Sharing Back

Final Concluding Remarks

4:30 pm to 5:00 pm

Closing Reception with Drinks and Appetizers

Roundtable Host

The Metropolitan University College is a university college offering a range of bachelor’s degree and academic professional degree programs in Copenhagen, Denmark, and has been a pioneer in the integration of RC into professional curricula.  The Metropolitan UC is organized in two faculties with a total of nine departments in the areas of Health, Technology, Social Sciences and Education. Its activities are spread out across a number of sites, in Nørrebro, Frederiksberg and central Copenhagen. It has approximately 9,000 students.

Host Committee

Søren Bjerregaard Kjær, Team Working Life | Carsten Hornstrup, Joint Action | Jody Hoffer Gittell, Tanya Allain and Lauren Hajjar, RCRC

 About Team Working Life: Team Working Life is a founding Organizational Partner of the Relational Coordination Research Collaborative, and the Danish Distribution Partner offering the RC Survey 2.0 to the Danish market in partnership with RC Analytics. Team Working Life has been in the forefront of applying relational coordination principles and metrics to fostering positive organizational change in the Danish public sector. We have mapped relational coordination within municipalities and hospitals, and we have worked with the development of RC within airlines, airports, job-centers, psychiatric wards, public schools etc. Click here to see an animation from a project about relational coordination in everyday rehab. Active participants in this work currently include Inger-Marie Wiegman, Dr. Hans Jørgen Limborg, Flemming Pedersen, Eva Thoft and Dr. Karen Albertsen. Dr. Karen Albertsen also serves on the Research Advisory Committee of the Relational Coordination Research Collaborative.

About Joint Action: Joint Action Denmark is an innovative consulting firm led by Jacob Storch and Carsten Hornstrup and located in Aarhus Denmark.  True to their name, they engage in joint action with clients and colleagues to achieve better outcomes and a better world.  They consult with the Danish Regions, Danish municipalities and private companies regarding the development of relational coordination and relational leadership to strengthen their performance outcomes.  They are working with Danish municipalities and other clients and colleagues around Europe to evolve the welfare state to the next stage by fostering true community based on responsibility to one another.

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